Order Changes or Cancellations

Order Cancellations 

Requests may or may not be able to be accommodated. Please contact us as soon as possible via chat or phone during business hours so we can see if we can accommodate your change request. To submit cancellation requests outside of business hours, please email us at the email below.

Our lead times vary depending on what products you ordered. Regardless of our posted lead times, we do work hard to get your orders out the door as quickly as possible. As such, your request may or may not be able to be accommodated, depending on when the order was placed and where it is in our queue. 

Order Changes

We are not able to change orders once payment has been made. If you have not yet received a shipment confirmation, please reach out to us to cancel the order.

Adding to an Order

If you forgot to add an item, please go ahead and place a new order if that makes sense to do so, or we may be able to cancel your order for you and you can place a new order. 

Business hours: 8-5 Mountain Time, Monday - Friday

Phone support: 888-445-6575

Email: support@ecoenclose.com

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