Help! My Padded Mailers will not stay closed!

EcoEnclose Padded Mailers are a very sustainable option if you need a protective mailer. Naturally biodegradable and recyclable, they meet the highest standards for our plastic free customers! Occasionally, we hear from our customers that the adhesive strip will not hold. Very rarely we have a complaint and 99% of the time it's because the mailers are being stored in a cold place (under 65 Fahrenheit) or the customer is just barely pressing on the closure when they shut it. If you find that you are having this issue, please check the following: 
  1. Are you pressing firmly along the entire length of the adhesive strip? The adhesive is pressure sensitive, so that firm pressure is necessary.
  2. How are the mailers stored? We recommend a climate controlled environment, above 65 degrees and below 85 degrees Fahrenheit.
  3. When did you purchase the mailers? The glue can also become ineffective if it's old. Shelf life is one year or less.

If you have gone through all of the above, and none apply to your situation, please reach out to us and we are happy to work on a resolution!

support@ecoenclose.com 

Still need help? Contact Us Contact Us