Zero Waste Thermal Shipping Labels - Troubleshooting and Tips

EcoEnclose now offers two different Zero Waste Thermal Roll options. 

  •  Black Mark Labels (250 count)
  • Transmissive Gap Labels (250 and 1000 count)

The different label types will be compatible with different printers. Here are some of the most commonly used label printers on the market, and which of our rolls they are compatible with:

Zebra Label PrintersCompatible with both Transmissive Gap and Black Mark labels. Some Zebra Label Printers, especially industrial models, can be set to "reflective" or "black mark" on the printer itself. Some require you to adjust the settings within the software itself. This article provides guidance as to how to find settings and move your printer from one setting to another:  https://www.zebra.com/us/en/support-downloads/knowledge-articles/zebra-setup-utilities--configuring-printer-settings.html

Before ordering the labels make sure of which size roll the printer will accept (250 count or 1000 count).

Rollo Label Printer: Compatible with both Transmissive Gap and Black Mark labels. This printer can utilize either the 250 count or 1000 count roll, as the printer utlizes a roll holder behind the unit. (Don't forget to order that holder separately from the printer.)

If you are having issues, you may need to recalibrate the printer to work with these labels:  https://www.youtube.com/watch?v=6CQPBkk8bJM

If you have recalibrated the machine and are still having problems, please unplug the unit and the USB, then plug them back in to reset. If none of the above have worked we advise that you contact Rollo's exceptional customer support team for their feedback, or reach out to us for further troubleshooting methods. 

DYMO LabelWriter: Compatible with our Black Mark labels.  You should not need to adjust any settings or calibrate with this printer. Please keep in mind that Dymo does not warranty their printer unless their labels are used. 

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Not Compatible:

Brother Thermal Printers are not compatible with either as the sensor only works with Brother Labels.

Feedback?

If you've ordered Zero Waste Direct Thermal Labels from us and have used them successfully on your printer OR have had issues doing so, we'd love your feedback so we can continue to support companies effectively. You can share your feedback here: https://forms.gle/z3nmw7VjbW8SzKQv5


Returns

If you are not sure if our labels will work in your printer, you are welcome to place an order to test them. Try the different setting options and if our labels do not work we are happy to process a return for you! 

Returns: https://support.ecoenclose.com/article/111-how-do-i-return-items-ive-ordered

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