EcoEnclose In Store Pickup Policy

We love to meet and chat with our local customers! Please read below for the process you will follow when picking up an order.

  • You will place the order and choose In-Store Pickup (Collect from Store - 416 S Taylor Ave, Louisville CO)
    • This option is only available for eligible items, and for customers located within a 50 mile radius of our location.
    • If you are located within 50 miles and do not see this option, please Contact Us to discuss options: hello@ecoenclose.com
  • Once your order is ready for pickup we will change the status to "Awaiting Pickup" which will send an email notifying you. You can then come pick up the order between the hours of 9-4 Monday through Friday. 
    • If you need a different time, please contact us and we work to accommodate you.
    • Please note that different products have differing Lead Times and we will notify you after all items are ready to minimize the carbon footprint of multiple trips.
    • Lead Times can be found here: https://www.ecoenclose.com/lead-times/
    • If you would like to pick up items with a shorter lead time sooner, please reach out and we will see what we can do!
  • If you have not received an email within 2 business days days of the longest lead time of the items ordered, please reach out to us. 
  • If there is a mask mandate in Boulder County, please wear a mask. Also, please also wear a mask regardless of a mask order if you are not fully vaccinated against COVID-19. 
  • Please have the order number and name on the order for reference.
  • Please park on the East Side of our building and enter through the main doors, closest to S Taylor Ave.
  • If you need any assistance locating us, please call us at 888-445-6575.

We will hold  your order for pickup for 2 weeks after your first email notification before the order is recycled/restocked. There may or may not be a refund due. We will send the following notifications to you:

Notification 1. When order is ready for pickup 

Notification 2. 7 days from the first email notification.

Notification 3: 14 days after the first email notification - Final email notice to say that the pickup deadline has been reached, and the order will be restocked and refunded/credited, or recycled. 

If you do not pick up within 2 weeks, there may or may not be a refund due. After the deadline:

  • Stock Items will be refunded.
  • Corrugate, non-printed: We may be able to issue a store credit for 50% of the product cost. This will depend on the qty/product. If we are not able to sell on clearance, there is no refund or credit due. 
  • Custom printed items: No refund or credit due as we will have to recycle.

Please let us know if you have any questions as to the above! hello@ecoenclose.com

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