Delayed or Lost Shipment
We are so sorry that your shipment is delayed in transit.
Due to COVID19, and a higher volume of deliveries, carriers are missing scans for products and the tracking is not updated. Most of the time, we have seen the parcels still arrive at their final destination, so we have recently revised our reshipment policy to align with current carrier trends and issues.
Because it is entirely possible that your order is still on its way to you without updated tracking, we provide you with two options:
- If you have flexibility in when you receive the shipment, please reach out to us after the tracking has more than 5 days without an update. If the shipment hasn't arrived, we will replace your order free of charge within, using the same carrier and shipping method originally selected. If you would like an alternative carrier or shipping method, we can simply charge the cost differential of that new shipping method.
- If you need the shipment as soon as possible, please place a new order and we will expedite its production and processing. Please email or call us as soon as you have placed the new order so we can get it out the door ASAP. Once your original order does go 5 business days without a tracking update, we will go ahead and refund your original order. Please note that if your original shipment ends up being delivered, we will not issue a refund for either order but we can coordinate a merchandise return for one of the shipments.
Please contact us at firstname.lastname@example.org or 888.445.6575. We are sorry for any inconvenience!