I received my order and there was an issue
We are sorry to hear that there was an issue with your order!
Be assured that we firmly uphold our Commitment To You and will work expediently to resolve the issue for you. Please contact us at firstname.lastname@example.org with the following information:
Please go to the following link and fill out the required information.
Missing an item?
- Which items are missing?
- Have you taken everything out of the shipping container to make sure they are not included? (Sometimes smaller items are put inside of cases of product to save on space.)
- Was the exterior box/mailer damaged in any way? If so, how?
- Is there clear tape on the package?
- Was the missing item/s checked off the packing slip?
- If the package is damaged, what are the last 4 digits of the tracking number for the damaged package? (You will find it on the shipping label.)
- Two photos of the damaged shipping container (one of each side please).
- A photo showing the damaged contents inside, ideally still inside the original shipping container, with all of the original cushioning (if present).
- A photo of the damaged contents removed from the shipping container.
- A close-up photo of the shipping label with tracking number.
Received the wrong item?
- Which item did you receive in error?
- Have you taken everything out of the shipping container?
- What item are you missing?
We are here if you have any questions!