I received my order and there was an issue

We are sorry to hear that there was an issue with your order! 

Be assured that we firmly uphold our Commitment To You and will work expediently to resolve the issue for you. Please contact us at hello@ecoenclose.com with the following information:

Damaged package? 

Please go to the following link and fill out the required information.

https://support.ecoenclose.com/article/450-damaged-ups-shipment

Missing an item?

  1. Which items are missing?
  2. Have you taken everything out of the shipping container to make sure they are not included? (Sometimes smaller items are put inside of cases of product to save on space.)
  3. Was the exterior box/mailer damaged in any way? If so, how?
  4. Is there clear tape on the package?
  5. Was the missing item/s checked off the packing slip?
  6. If the package is damaged, what are the last 4 digits of the tracking number for the damaged package? (You will find it on the shipping label.)
If the package was in fact damaged, we will need the following photos to file a claim:
  • Two photos of the damaged shipping container (one of each side please).
  • A photo showing the damaged contents inside, ideally still inside the original shipping container, with all of the original cushioning (if present).
  • A photo of the damaged contents removed from the shipping container.
  • A close-up photo of the shipping label with tracking number.
In this case please keep the outer carton/mailer and any damaged items for the carrier to inspect. They usually come by within 2 business days. If you are so inclined to send photos, that would be very helpful for our internal training and/or a claim.

Received the wrong item?

  1. Which item did you receive in error?
  2. Have you taken everything out of the shipping container?
  3. What item are you missing?

We are here if you have any questions!

hello@ecoenclose.com

888-445-6575

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